Reaching a person
A question about your print, your proof or your data goes to one address, and a person reads it.
Where to write
Write to kontakt@chartednight.com.
When you hear back
A person answers within two working days.
What to put in it
Your order number, if you have one. It is in your order confirmation, and it is how we find your print without asking you for anything else.
Something went wrong with the parcel
Parcel late – what we do when it has not arrived.
Arrived creased – or damaged, or not what you approved: we reprint or refund.
Keep your link to yourself
The link to your proof or your order page is a key: whoever holds it can open your print and answer for you. Quote the order number rather than forwarding the link, to us or to anyone.
About your data
The privacy page says what is kept, for how long, and how to have it erased.