Before you order
What a print is, what you can change, when it arrives and what happens to what you type. Anything else goes to a person.
What exactly do you print?
The preview you saw before paying, without the watermark: the same sky, your line, the date, the local time and the place, set exactly as they were on screen. Nothing is redrawn or retyped after you pay.
What if a word, a date or a place is wrong?
Open your order page from the confirmation within 24 hours of payment and ask for a change. We render it again and you check the new version before it prints. No fee.
Does it come framed?
Yes, if you choose “Framed”: €129, in a black aluminium frame under plexiglass, ready to hang and sent flat in a box, not rolled. Without a frame it is €89: 30×40 cm on semi-gloss poster paper, 170 g/m², rolled in a rigid tube, and any standard 30×40 cm frame fits it. The room and the frame around the print at the top of our home page are a visualisation, and each print shown there is a render of the print file.
When will it arrive?
You get a named ship-by date at checkout, before you pay. A change you ask for after paying moves it, and we tell you when it does. If it cannot leave by that date, we write to you before the date passes, with the reason and the day we expect instead.
Where is my parcel?
We write to you the day it leaves us. We have no parcel tracking, so that message is the moment it left. If you have it and the parcel still has not come, write to us with your order number: a person answers within two working days with what the printer and the carrier say, and a parcel lost on the way is ours to reprint or refund.
It arrived creased – what now?
Photograph the print and the tube, and write to us with your order number. We reprint it or refund it, whichever you prefer, with no restocking fee, and nothing has to go back first. A person answers within two working days and names the day the new print leaves us. The returns page says the same for a print that is damaged or not what you approved.
Why does it cost more than a thirty-euro poster?
Because it is drawn for one minute rather than picked from a stock of skies: the stars and the Moon as they stood over your place at the time you name. Your line is set to be read, with the date, the local time and the place beneath it, not squeezed into a corner. The preview you check is the print file itself, so what arrives is what you saw, and you know the day it leaves us before you pay.
What happens to what I typed?
Your line, your place and your date make your print and do nothing else. Shopify is sent a reference and a price, never your sentence or your coordinates; the printer gets the finished picture and the address on the parcel. A design you start and abandon is deleted within 7 days, nothing you write trains anything, and if you ask us to erase your order we erase it in the database, the files and the backups. The privacy page sets out how long each of them lasts.
Can I send it back?
Damaged in transit or wrong on our side: we reprint or refund, with no restocking fee. A correct print of the moment you chose is the other case – it is made for you alone and cannot be sold to anyone else, which is why personalised goods carry no 14-day EU withdrawal right. That is what the preview is for: you check the file before you pay for it.